Welcome to our FAQ section! Have a question? We’ve got answers.
☕ Product Questions
Q: What makes SAIGONDAN Coffee different?
A: Our coffee is sourced from Vietnam’s Central Highlands, crafted with a blend of premium Arabica and Robusta beans. We honor traditional Vietnamese roasting techniques and flavors—bold, smooth, and deeply satisfying.
Q: Are your coffee beans single-origin?
A: Yes! Each blend highlights beans from specific regions in Vietnam, such as Lam Dong and Kon Tum, known for their rich coffee-growing heritage.
Q: Do you offer ground or whole bean options?
A: We currently offer Whole Bean, Pour-over coffee sachets, and coffee capsules.
Q: Are your creamers dairy-free or vegan?
A: Yes!
📦 Orders & Shipping
Q: Where do you ship?
A: We currently ship to all 50 U.S. states. Unfortunately, we do not offer international shipping at this time.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days, depending on your location and shipping method.
Q: How do I track my order?
A: You’ll receive a shipping confirmation email with a tracking number once your order ships.
🔁 Returns & Refunds
Q: Can I return my order?
A: Due to the nature of our products, we cannot accept returns on opened or used items. If your order arrives damaged or incorrect, contact us within 7 days for a replacement or refund.
Q: How do I request a refund or replacement?
A: Email us at info@saigondan.com with your order number and a photo of the issue, and we’ll take care of it!
🔄 Subscriptions
Q: Do you offer subscriptions?
A: Yes! You can subscribe to your favorite products and have them delivered on your schedule. Plus, enjoy perks like discounts and early access to new releases.
Q: How can I cancel or change my subscription?
A: Log into your account to skip, modify, or cancel your subscription anytime. Or email us at info@saigondan.com for help.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Shop Pay. Payments are processed securely at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Join our email list for 10% off your first order and to stay updated on limited-time offers and product launches.
📬 Still need help?
No worries—we’re here for you.
Email us anytime at info@saigondan.com, and we’ll respond within 1–2 business days.